Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petscarecampus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Everything works, a scary mouse is true, did not take into account that the size is large, almost with a rat. I would see in real life, I did not buy it. the cat without much enthusiasm for the toy
U***j –
As the photo describes it. My cats like me very much. They sent me another additional mouse. Nice ones. They work perfect. Thank you
O***a –
At first the mouse was not to start, and now the mechanism developed and the cat runs after it
K***d –
lol hell nah
E***a –
It’s great!
R***a –
It is how it’s described, just okay, I have wood floors and it rolls but even if it slightly brushes up against anything as it’s moving it stops. Until you reposition then continues its journey till it winds down all the way. I wish it weren’t so sensitive. I have to constantly reposition
G***r –
Noisy. Our cat’s a hunter. But he didn’t recognize her for the mouse. Noisy. Our cat is a hunter. But he did not supplier her mouse.
A***y –
Mouse wheel was off track and wouldn’t work. Trash. Seller would not respond to message.
U***r –
Bigger than I thought. My daughter’s cat will love it.
S***T –
Thanks touched the white color. Hehehe a real rat haha. One D my cats loves it.
I***v –
The cat did not like. expected more
W***e –
my cat likes it therefore 5 stars
J***a –
Great product
D***A –
Good
D***s –
great
K***y –
All right.
L***n –
The one I got is black and other than the color it looks just like the pic! Definitely happy I got this for my cat! You just whined the knob and off it goes!
D***t –
conforme a la description .